Shipping & Handling Information

Envíos y entregas

Below you'll find a wide variety of frequently asked questions and answers regarding our shipping policies and methods. Click the tab that best describes your issue.

If you can't find an answer in the FAQs below, send an email to support@aidanceskincare.com and we'll do our best to answer it for you!

U.S. Shipping Options and Promo Codes

Contents:


Shipping Methods Explained
Promo Codes
Which Promo Code is right for me?


Often, shipping options are the last thing you think about when buying online. Inevitably, a few questions arise when you're asked to select a shipping method:

"How long is this going to take? Who's delivering it? How much more do I have to spend?"

You might also be wondering if you can take advantage of some of the promo codes and specials we offer. It's a lot to consider, and selecting the best shipping method for you, while also getting the best deal isn't always as easy as it sounds.

Fortunately, we've got you covered.


Take some time to read through our explanations below, or use the links at the top of this article to navigate sections quickly.



Shipping Methods Explained


When you reach the final phase of checkout, you'll be confronted with some options. Below are the explanations and standard costs of those shipping methods:



$​5.99 - US Mail - First Class (2-3 business days)

Ships via the United States Postal Service from our manufacturing facility M-F. Can be left in your mailbox, P.O. box, or on your property (for large packages) by your regular mail carrier. If ordering on a Monday, before 2:00 PM, it can arrive any time between Wednesday and ​Thursday. If ordering on a Friday, before 2:00 PM, it can arrive any time between Tuesday and ​Wednesdayof the following week.



$10.99 - Correo de EE. UU., Prioridad: (​1-​3 business days)

Ships via the United States Postal Service from our manufacturing facility M-F. Can be left in your mailbox, P.O. box, or on your property (for large packages) by your regular mail carrier. Is handled and processed faster (i.e. with priority) over First Class mail. If ordering on a Monday, before 2:00 PM, it can arrive any time between ​Tuesday and ​​Thursday of that week. If ordering on a Friday, before 2:00 PM, it can arrive any time between Tuesday and Thursday of the following week.



$16.99 - FedEx 2 días: ( 2 business days)

Ships via FedEx from our manufacturing facility M-F. Can only be left on your property or at your door; cannot be delivered to a P.O. box. Last deliveries are made at 8:00 PM, local time. If ordering on a Monday, before 2:00 PM, it will arrive on Wednesday. If ordering on a Thursday, before 2:00 PM, it will arrive Monday of the following week. If ordering on a Friday, before 2:00 PM, it will arrive Tuesday of the following week.



$23.99 - FedEx Nocturno: (Next business day)

Ships via FedEx from our manufacturing facility M-F. Can only be left on your property or at your door; cannot be delivered to a P.O. box. Last deliveries are made at 8:00 PM, local time. If ordering on a Monday, before 2:00 PM, it will arrive on Tuesday. If ordering on a Friday, before 2:00 PM, it will arrive Monday of the following week.



$44.99 - FedEx Nocturno de Sábado: (Pedidos hechos antes de las 14, hora del Este, viernes)

You should only select this option if you are ordering before 2:00 PM ET on Friday. Ships via FedEx from our manufacturing facility on Friday only. Can only be left on your property or at your door; cannot be delivered to a P.O. box. Will arrive on Saturday by 1:30 PM local time. Nota: FedEx Saturday delivery is not available in all areas. If FedEx Saturday delivery is not available in your area, you will receive the order by regular Overnight service on Monday and be refunded for the difference.



Nota: Prices are in US Dollars and times are ET. Orders must be placed before 2:00 PM ET to ship out the same day. To protect our customers, Aidance Scientific retains the right to verify payment information prior to shipping large orders.



Promo Codes

One way we try to save our customers money is by offering various promotional codes for larger quantity and higher-priced orders. Most of these codes can be found regularly at http://www.aidanceproducts.com/specials.



All promo codes are entered in your shopping cart, before you begin entering your information. Look for this field:




Screen Shot 2016-05-23 at 2.28.48 PM






Once you hit the add button, if the promo code was accepted, it will appear above the "Proceed to Checkout" button, like this:




Screen Shot 2016-05-23 at 2.30.37 PM




Freeshipping


Requirements: Cart totals at least $60 or more (before shipping charges)
Benefits: Grants free ​USPS First Class Mail Shipping and discounts other shipping methods.
First Class Mail - $0.00
Priority Mail - $4.99
FedEx 2-Day - $13.99
FedEx Overnight - $17.99
Restrictions: Domestic U.S. orders only. Can be combined with other codes if allowed, but the subtotal must remain above $60 after other offers are applied. If the subtotal drops below $60, regular shipping rates will be offered, even if the Freeshipping code is accepted on your cart. Does not discount FedEx Saturday Overnight.



FreeFedEx


Requirements: Cart totals at least $100 or more (before shipping charges)
Benefits: Grants free FedEx 2-day shipping.
Restrictions: Domestic U.S. orders only.Can be combined with other codes if allowed, but the subtotal must remain above $100 after other offers are applied. If the subtotal drops below $100, regular shipping rates will be offered, even if the FreeFedEx code is accepted on your cart. Does not discount FedEx Overnight or Saturday Overnight.



Buy2Get1


Requirements:Cart must contain at least 3 items of any kind.
Benefits: Discounts lowest priced item in any group of 3 items to $0.
Restrictions: Can be combined with other codes if allowed. Can be used multiple times in the same order for up to 12 products, or 8 at full price with 4 free. Discount is subtracted automatically, as products are separated into price groups. For example, if you have 3 products at $24, 3 products at $15, and 3 products at $7.95, you will not receive all three $7.95 products for free. You will get one $24, $15, and one $7.95 product for free. When making a return, all three products must be returned for full value.



Buy2ShipFree


Requirements: Cart must contain at least 2 items of any kind.
Benefits: Grants free USPS First Class Mail Shipping.
Restrictions: Domestic U.S. orders only. No price minimum. Cannot be combined with any other offers, including Buy2Get1 . Does not discount other methods of shipping.




Which promo code should I use?



We often have customers call in and ask us how to arrange orders so that they can use our promo codes most effectively. Here are some common scenarios and the best promo code combinations for the value.



Q: I'm purchasing one, two, or three items totaling at least $60

A: Use FreeShipping. This will grant you free USPS First Class Mail shipping and discount our other shipping methods. If you have three items, or have two and would like to add another item for free, you can use Buy2Get1 because it will stack with FreeShipping .



Q: I'm purchasing one, two, or three items totaling at least $100

A: Use FreeFedEx for faster shipments or FreeShipping if you're OK with USPS First Class. If you have three items, or have two and would like to add another item for free, you can use Buy2Get1 because it will stack with FreeFedEx .



Q: I'm purchasing two items that do not total at least $60

A: Use Buy2ShipFree. This will grant you free USPS First Class Mail shipping.



Q: Using Buy2Get1 puts me under $60, so I can't use Freeshipping

A: This is one we get a lot. You can either choose to continue using Buy2Get1 and pay the shipping cost, which is generally less than the price of that third product, or you can delete the third product and use Buy2ShipFree to get free USPS First Class Mail shipping.



Q: Using Buy2Get1 puts me under $100, so I can't use FreeFedEx

A: Use Freeshipping and either select the free ​USPS First Class Mail option, or pay the reduced shipping cost for the method of your choosing, which is generally less than the price of that third product.

UK and International Shipping

Contents:


UK and EU Orders
International Shipments (Non UK, EU)
Promo Codes


UK and EU Orders

Orders being shipped within the UK or the EU are fulfilled by our distribution center in Belfast, Northern Ireland. Standard delivery is fulfilled via Royal Mail (without tracking), and expedited delivery by FedEx.


We ship all orders within 24 hours on working days (unless otherwise posted on the website.) Los tiempos de entrega variarán según el método de envío que elija y el lugar donde viva. 


$10.99 USD - Royal Mail: (UK 1-2 working days, EU 3-5 working days)

Delivery times when shipping internationally via Royal Mail (UK) can vary greatly depending on the destination country and its Customs procedures. Las huelgas postales en los países de destino también pueden impactar negativamente en las entregas. Los envíos hechos por Royal Mail a destinos del Reino Unido deberían tardar entre 1 y 3 días. Los envíos hechos por Royal Mail a otros países de la UE deberían tardar entre 2 y 5 días. No tracking number is provided for shipments by Royal Mail


$32.95 USD - FedEx: (1-6 working days)

Delivery times when shipping internationally via FedEx (from our UK distribution center) can vary depending on the destination country and its Customs procedures. Barring any customs delays, the delivery window should be 1 to 6 days. FedEx typically requires a working telephone number in order to properly deliver packages, should any issues arise.

Nota: Para proteger a nuestros clientes, Aidance Skincare se reserva el derecho de verificar la información de pago antes de enviar pedidos grandes.


International Shipments outside the UK and EU



$10.99 USD - USPS Air Mail: (1-3 weeks)

Ships via USPS from our U.S. manufacturing facility. Delivery times when shipping internationally via USPS can vary greatly depending on the destination country and its Customs procedures. Los envíos de los EE. UU. a Canadá pueden ser bastante rápidos si no hay demoras en la aduana. Las huelgas postales en los países de destino también pueden impactar negativamente en las entregas. Los pedidos internacionales que se envían a través del correo de los EE. UU. deberían tardar entre 5 y 15 días hábiles. Tracking will be generated and can be tracked at the USPS website, but occasionally will not update past the port of exit in the United States. Depending on the destination, the final delivery may be made by local postal services or a courier service in the destination country. Occasionally, an order may be held in customs, at which point, it is the responsibility of the recipient to contact their local customs office for pickup and release.


$23.99 USD - USPS International Priority: (1-2 weeks)

Ships via USPS from our U.S. manufacturing facility. Delivery times when shipping internationally via USPS can vary greatly depending on the destination country and its Customs procedures. Los envíos de los EE. UU. a Canadá pueden ser bastante rápidos si no hay demoras en la aduana. Las huelgas postales en los países de destino también pueden impactar negativamente en las entregas. International orders shipped via US mail Priority should arrive between 5-10 business days. Tracking will be generated and can be tracked at the USPS website, but occasionally will not update past the port of exit in the United States. Depending on the destination, the final delivery may be made by local postal services or a courier service in the destination country. Occasionally, an order may be held in customs, at which point, it is the responsibility of the recipient to contact their local customs office for pickup and release.


$​69.99 USD - FedEx International: (2 a 6 días hábiles)

Ships via FedEx from our U.S. manufacturing facility M-F. Delivery times when shipping internationally via FedEx (from our US distribution centers) can vary depending on the destination country and its Customs procedures. Salvo por las demoras aduaneras, el lapso de entrega debería ser de 2 a 5 días. FedEx typically requires a working telephone number in order to properly deliver packages, should any issues arise. Tracking will be generated when the order ships and can be tracked on the FedEx website.

Nota: Para proteger a nuestros clientes, Aidance Skincare se reserva el derecho de verificar la información de pago antes de enviar pedidos grandes.


Promo Codes


At this point, the only regular promo code that is available outside the U.S. is Buy2Get1. Any promo codes involving free or discounted shipping are not applicable to international orders.


Buy2Get1


Requirements: Cart must contain at least 3 items of any kind.
Benefits: Discounts lowest priced item in any group of 3 items to $0.
Restrictions: Can be combined with other codes if allowed. Can be used multiple times in the same order for up to 12 products, or 8 at full price with 4 free. Discount is subtracted automatically, as products are separated into price groups. For example, if you have 3 products at $24, 3 products at $15, and 3 products at $7.95, you will not receive all three $7.95 products for free. You will get one $24, $15, and one $7.95 product for free. When making a return, all three products must be returned for full value.

¿Pueden hacer envíos a las bases de las Fuerzas Armadas de los EE. UU.?

Sí. Aidance Skincare hace envíos a las bases de las Fuerzas Armadas de los EE. UU., pero solo a través de USPS. FedEx no hace envíos a direcciones APO/FPO. Las direcciones militares designadas, apartados postales militares del ejército APO (oficina postal del ejército) y FPO (oficina postal de flotas), permiten hacer envíos a puestos militares en el extranjero. Las direcciones APO se relacionan con instalaciones del Ejército o las Fuerzas Aéreas de los EE. UU. Las direcciones FPO se relacionan con instalaciones navales de los EE. UU. y barcos que se encuentran dentro de los Estados Unidos.

Para designar su información de envío como una dirección militar, seleccione "Estados Unidos" en el menú desplegable que aparece debajo de País, luego seleccione "AA" (Fuerzas Armadas de los EE. UU.), "AE" (Fuerzas Armadas de Europa) o "AP" (Fuerzas Armadas del Pacífico) en el menú desplegable que aparece debajo de Elija un estado. También debe ingresar un código postal.

Nota: Cada país tiene sus propias restricciones de importación. Algunos artículos no pueden enviarse a las direcciones APO/FPO. Debe conocer las restricciones de la región en la que está apostado. De todas maneras, no hemos tenido ningún problema aún con los productos Aidance.

¿FedEx puede hacer envíos a mi apartado postal (POB)?

No. Los envíos de FedEx requieren una calle o la dirección de un edificio.

¿Cómo hago el seguimiento de mi pedido?

Si al momento de efectuar el pago proporcionó una dirección de correo electrónico, se le enviará un número de seguimiento cuando se haga el envío del pedido. Lamentablemente, el correo postal aéreo internacional no incluye una opción de seguimiento. Puede usar el número de la declaración de aduana suministrado en su correo electrónico de confirmación para verificar en la oficina postal y la oficina aduanera locales. Si no recibe una confirmación del envío dentro del plazo de 2 días hábiles después de hacer su pedido, envíe un correo electrónico al departamento de atención al cliente y le ayudaremos a hacer un seguimiento de su pedido.

Para hacer un seguimiento en USPS (correo de los EE. UU.), visite www.USPS.com y haga clic en "Track and Confirm" (Seguir y confirmar).
Para hacer un seguimiento en FedEx, visite www.FedEx.com
Haga clic aquí para hacer un seguimiento en Royal Mail

Inquietudes especiales acerca del envío

  • Si hemos hecho un cambio de producto y le hemos enviado el producto nuevo de forma gratuita, nos reservamos el derecho de deducir el monto del envío y la entrega del reembolso si devuelve también el producto cambiado. 
  • No reembolsamos los costos de envío de FedEx por artículos reclamados como "no recibidos" si el sistema de seguimiento oficial de FedEx indica que el paquete fue entregado. En estos casos, puede hacerle un reclamo a FedEx. 
  • Si cometió un error en su información al efectuar el pago, por ejemplo, si ingresó mal la información de envío y no recibió el producto, no le ofreceremos un nuevo envío gratis para su compra.

Estoy fuera de los Estados Unidos. ¿Hay problemas de importación o en la aduana?

Las oficinas de aduana rara vez rechazan nuestros envíos. Hacemos lo mejor por cumplir con los requisitos generales de documentación. No obstante, es posible que ciertos países puedan requerir documentación adicional por parte de usted. Dichos documentos son su responsabilidad. Aidance Skincare no es responsable de productos que son confiscados debido a problemas aduaneros en fronteras no estadounidenses. Las devoluciones de pedidos, menos los envíos y entregas, solo serán otorgadas si se devuelve el producto a Aidance Skincare. Para las personas que tienen problemas por demoras aduaneras en sus países, recomendamos que elijan la opción de entrega por International FedEx y que se aseguren de proporcionar su número de teléfono en la página de Compra.

Ingresé una dirección de envío incorrecta. ¿Pueden cambiarla?

Si todavía no hemos enviado su pedido, es posible cambiar la información de la dirección de envío. Para cambiar una dirección de envío incorrecta, envíe un correo electrónico al departamento de atención al cliente con la información de su pedido, su nombre y dirección correcta. Si la dirección de envío que ingresó es diferente a la de su dirección de facturación, deberá hablar con el departamento de atención al cliente por teléfono para confirmar la autenticidad del cambio. Esto es para protegerlo. Si ya se envió el pedido, deberá ser devuelto y luego reenviado.

Lamentablemente, si proporcionó información de envío incorrecta en el momento de compra y no pudo recibir el producto, no le otorgaremos un reenvío gratuito de su compra.

¿Cómo se empaqueta cada envío? ¿Es discreto?

La única información de identificación en la parte externa del paquete es el nombre de la empresa "Aidance Skincare" en la etiqueta de la dirección. No hay ninguna marca que indique el contenido o su uso. El listado del paquete dentro de la caja solo menciona el nombre del producto y otra información del pedido; nunca se menciona el uso del producto.

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